Terms of service

Got it — you have no Terms of Service at all yet and need one written from scratch. Here it is, standard and clean for an Australian Shopify store:

---

Terms of Service — Alivio Now
Last updated: June 2026

1. About Us

Alivio Now is an Australian business selling therapeutic foot care products. By accessing our website at alivionow.com or placing an order with us, you agree to be bound by these terms.

2. Eligibility

You must be 18 years or older to purchase from this site. By using alivionow.com you confirm that you meet this requirement.

3. Products

We take care to ensure all product descriptions, images, and pricing are accurate. Colours may vary slightly between screens. Our products are designed for comfort and support and are not medical devices. They are not intended to diagnose, treat, cure, or prevent any medical condition. Please consult a health professional if you have a medical concern.

4. Pricing and Payment

All prices are in Australian Dollars (AUD) and include GST where applicable. We accept the payment methods shown at checkout. We reserve the right to correct any pricing errors prior to fulfilment and will contact you if this affects your order.

5. Orders

Submitting an order is an offer to purchase. We reserve the right to cancel or decline any order, including in cases of stock unavailability, payment issues, or suspected fraud. You will receive an email confirmation once your order is accepted and dispatched. Orders are typically dispatched within 1–2 business days.

6. Shipping

We offer free express shipping Australia-wide. Delivery timeframes are estimates and are not guaranteed. We are not responsible for carrier delays, but if your order is lost or significantly delayed, contact us and we will work to resolve it.

7. Returns and Refunds

Returns are accepted within 30 days of delivery for items that are damaged, defective, or incorrectly sent. Change-of-mind returns are not accepted. See our full Returns & Refunds policy at alivionow.com/pages/returns-refunds. Nothing in these terms limits your rights under the Australian Consumer Law.

8. Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

9. Intellectual Property

All website content — including text, images, logos, and product descriptions — is owned by or licensed to Alivio Now. You may not copy, reproduce, or use any content without our written consent.

10. Limitation of Liability

To the extent permitted by law, our liability for any claim is limited to the purchase price of the product in question. We are not liable for indirect or consequential loss.

11. Privacy

We handle your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). See alivionow.com/policies/privacy-policy.

12. Changes

We may update these terms at any time. The current version will always be available on this page. Continued use of the site constitutes acceptance of any changes.

13. Governing Law

These terms are governed by the laws of New South Wales, Australia. Disputes are subject to the jurisdiction of the courts of New South Wales.

14. Contact

Questions? Reach us at alivionowsupport@gmail.com.